End User License Agreement

Last updated: 05.16.2025

HiVirals

1. Introduction

This End User License Agreement ("Agreement", "EULA") is a legal contract between you ("you", "user", or "client") and HiVirals ("HiVirals", "we", "us", or "our"), the provider of a web-based Instagram growth service.

By purchasing, accessing, or otherwise using HiVirals through hivirals.com ("Platform"), you agree to be bound by all terms and conditions of this Agreement. If you do not agree with any term of this Agreement, you must not access or use the Platform or any associated service.

This Agreement governs your limited, non-transferable right to access and use the HiVirals platform solely to enhance your Instagram growth experience in accordance with our terms, conditions, and policies.

This Agreement, in conjunction with our Privacy Policy and any other legal notices posted on the Platform, constitutes the entire agreement between you and HiVirals.

2. Scope of License

2.1 HiVirals grants you a limited, non-exclusive, non-transferable, and revocable license to use our online platform to grow your Instagram account.

2.2 The license granted is strictly for personal or business-related Instagram account growth. Without our express written consent, it may not be resold, sublicensed, assigned, or otherwise shared with third parties.

2.3 This license does not include the right to:

  • (a) Copy, distribute, sell, or modify any part of the service or source code;
  • (b) Use the platform for illegal, harmful, or deceptive purposes;
  • (c) Access or reverse-engineer the internal structure, software, or methodology behind the service;
  • (d) Circumvent any technical limitations or interfere with the normal operation of the platform.

2.4 The HiVirals platform is web-based only. There is no downloadable software or mobile application, and the platform is accessible exclusively via your web browser.

2.5 You acknowledge and agree that your license is conditional on your continued compliance with this Agreement. We reserve the right to suspend or terminate your license at any time if we determine that you are in violation of any term.

3. Your Representations

By using HiVirals, you represent and warrant that:

3.1 Account ownership:

You are the rightful owner or have full legal authorization to manage and promote the Instagram account submitted to our service.

3.2 Age requirement:

You are at least 18 years of age, or the legal age of majority in your jurisdiction, and capable of entering into a binding contract.

3.3 Compliance:

You will not use the platform to violate any laws, regulations, or Instagram's Terms of Use. You acknowledge that HiVirals operates independently and is not affiliated with or endorsed by Instagram or Meta Platforms, Inc.

3.4 Accurate information:

All information provided to HiVirals – including your Instagram handle, niche, and preferences – is accurate, truthful, and complete to the best of your knowledge.

3.5 Non-malicious use:

You agree not to use the platform to:

  • (a) Engage in harassment, impersonation, or abuse of others;
  • (b) Disrupt the operation of the platform or servers;
  • (c) Attempt unauthorized access to any other user's data or HiVirals' systems.

3.6 Understanding of service nature:

You understand that HiVirals provides gradual, strategy-based Instagram growth, not guaranteed numbers or instant results. You acknowledge that results may vary depending on your account type, activity level, content, and audience niche.

4. Prohibited Use of the Software

4.1 The User agrees not to employ the HiVirals platform in any unlawful, deceptive, fraudulent, abusive, harassing, defamatory, obscene, or otherwise inappropriate manner, nor in any way that may infringe upon the rights of any individual, entity, or third party.

4.2 The User must not:

  • (a) Use the platform to promote, facilitate, or engage in spam, fake engagement, bot-driven activity, or employ any unauthorized third-party automation tools;
  • (b) Attempt to gain unauthorized access to the Platform, its backend systems, or the accounts of other users;
  • (c) Upload or distribute malicious software, viruses, or code intended to harm or interfere with our systems or those of others;
  • (d) Attempt to reverse-engineer, decompile, disassemble, or otherwise access the source code, algorithms, or proprietary methods used in the operation of the HiVirals platform.

4.3 HiVirals shall not be responsible for any misuse of the platform by the User. If HiVirals determines, at its sole discretion, that the User has violated these terms, we reserve the right to suspend, restrict, or permanently terminate access without prior notice.

4.4 The User acknowledges and agrees not to misuse or disclose any confidential or proprietary information of HiVirals or its partners, including business models, trade secrets, or internal processes, whether obtained through lawful or unauthorized means.

4.5 HiVirals retains the right to cooperate with law enforcement authorities and share information in compliance with applicable laws if any user activity is deemed to be illegal, harmful, or threatening to our business, the public, or other users.

5. Limited Warranty

5.1 HiVirals provides the platform "as is" and "as available" for Instagram growth support. While we strive to offer a reliable and functional service, we do not guarantee uninterrupted or error-free operation.

5.2 Warranty coverage:

HiVirals warrants only that the service will be delivered in a commercially reasonable manner consistent with our growth strategies and promotional methods, as long as the User complies with all Terms of Use.

5.3 Exclusions from warranty:

This Limited Warranty excludes any issues arising from:

  • (a) User's misuse or modification of the platform;
  • (b) Changes or restrictions imposed by Instagram or Meta Platforms, Inc.;
  • (c) Internet outages, device issues, or external technical limitations;
  • (d) Events beyond HiVirals' reasonable control.

5.4 Support and assistance:

In case of service-related issues, Users may contact our support team at [email protected]. We will make commercially reasonable efforts to investigate and address legitimate concerns during the active subscription term.

5.5 Remedy:

In the event the platform fails to perform its intended function due to a fault directly attributable to HiVirals, and we are unable to resolve the issue within a reasonable time, the User's sole and exclusive remedy shall be governed by our Refund Policy, available on our website.

6. Limitations of Liability

6.1 To the maximum extent permitted by applicable law, HiVirals and its directors, employees, partners, or licensors shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages, including but not limited to:

  • (a) Loss of business, income, data, or reputation;
  • (b) Any interruptions or service outages;
  • (c) Unauthorized access to or alteration of your data;
  • (d) Damages related to Instagram's enforcement actions against your account;
  • (e) Loss of followers, engagement, or exposure resulting from the natural volatility of social media platforms.

6.2 HiVirals makes no guarantees regarding specific performance results, follower growth, or account visibility, as outcomes depend on multiple external factors such as niche, content quality, account activity, and Instagram's algorithmic behavior.

7. Term and Termination

7.1 This Agreement shall remain in effect as long as the User maintains an active subscription or access to the HiVirals platform.

7.2 The License granted herein shall terminate immediately and automatically without notice in the event the User:

  • (a) Breaches any term of this Agreement;
  • (b) Misuses the service in any prohibited manner;
  • (c) Attempts to harm, defraud, or exploit the platform or other users.

7.3 Upon termination:

  • (a) The User shall immediately cease all access to and use of the Platform;
  • (b) HiVirals reserves the right to deactivate or delete the User's account and associated data;
  • (c) No portion of the subscription fee shall be refunded except as permitted by our Refund Policy.

7.4 HiVirals reserves the right to revise, update, or replace this Agreement at any time. Any changes will be effective upon posting to the website. Continued platform use after such changes constitutes acceptance of the updated Agreement.

8. Questions and Contact Information

For questions regarding this EULA or the HiVirals platform, please contact us at:

Email: [email protected]

Business Address: ERSTEN GROUP LTD, Reg number: 12820821, 63-66 Hatton Garden, 5th Floor, Suite 23, London, United Kingdom, EC1N 8LE.

Support inquiries will typically receive a response within 1-3 business days.