Privacy Notice

1.1. We are HiVirals, a brand operated by ERSTEN GROUP LTD, located in the United Kingdom. We provide services that help boost Instagram pages organically by increasing followers and interactions.

Our contact details:

Email: [email protected]

Data protection inquiries: [email protected]

Legal Address: ERSTEN GROUP LTD, Reg Number: 12820821, 63-66 Hatton Garden, 5th Floor, Suite 23, London, United Kingdom, EC1N 8LE

4. What information do we collect?

We collect two types of data:

• The personal information you provide when creating an account or using our services (such as email, payment details, etc.).
• We automatically collect location and usage data collected through interactions with our website or services.

4.1. We collect the following personal data when you register or update your HiVirals account:

• Email address
• Payment details
• Parts of your credit card number
• Name on card
• Expiration date of your card

4.2. Depending on your device and permissions, we may collect location data (e.g., via GPS, IP address, or Wi-Fi). We automatically collect information related to your device's connection to the Internet, including the length of time spent on the website, pages accessed, etc.

We track your interactions with our services, such as metrics about how you use our service, which pages you visit, and the frequency of visits.

Media from your device may be collected if you provide us with consent and permission.

4.3. We need to process most of the above data to provide you with the services HiVirals offers. If you do not want to provide us with some of this data, you can exercise your right to object. In this case, we will stop using the data we do not require to deliver our services.

5. How do we process and use your information?

We process and use your information to create and manage your account, provide and improve our services, verify your identity, and ensure safety and security. Your data also helps us troubleshoot issues, offer customer support, communicate with you, meet legal obligations, and support ongoing research and development to enhance our services.

5.1. Research and development.

We gather data to create and maintain your account and to enable access to our site and services. Additionally, we use this data to verify your identity and improve our services.

5.2. Service delivery.

We collect data to tailor your experience and continually improve our services. This data helps us:

• Set up and manage your account
• Ensure access to our site and services
• Troubleshoot issues, fix software bugs, conduct data analysis, run tests, and monitor usage trends
• Verify your identity

5.3. Safety and security.

Data is used to protect the safety and integrity of our services. This includes detecting and preventing fraud, securing user accounts, and protecting our services from abuse or misuse.

5.4. Customer support.

We use the information we collect to provide support services. This allows us to:

• Address your inquiries
• Resolve issues related to our services
• Monitor and improve our support efforts and overall service experience

5.5. Communications from HiVirals.

We may use your contact information to reach out to you regarding our services, such as updates on new features, promotions, or changes to our service terms.

5.6. Legal compliance.

We collect data to fulfill our legal obligations. Additionally, we may use your data to resolve disputes, investigate claims related to our site and services, or as required by law or regulatory authorities.

5.7. Research and development.

The data we collect is also used for research, analysis, and product development purposes. This helps us enhance security, introduce new features, and improve service quality.

6. Why do we collect your data?

We collect and process data based on the performance of a contract, legal obligations, legitimate interests, and your consent.

6.1. Contractual obligation.

We process your data to fulfill the services and features you request. You must provide certain data to access and use our Site and Services. As part of this contract, we require:

• Data you provide during registration to establish and maintain your HiVirals account and to offer customer support.
• Billing and payment details for invoicing purposes and identity verification.

6.2. Legal compliance.

To lawfully offer our services, we must comply with legal requirements in the jurisdictions where we operate. We are required to collect, process, disclose, and retain your personal data by applicable laws. This includes sharing data with law enforcement or responding to legal requests for data disclosure.

6.3. Legitimate interest.

We collect and use personal data based on our legitimate business interests. These interests include:

• Preventing, detecting, and addressing fraud related to the use of our services.
• Analyzing location data related to user engagement for statistical purposes.
• Enhancing our existing services and creating new features.
• Conducting research and analysis to improve user experience and security.
• Enforcing our Terms of Service.

6.4. Consent.

We may collect your data based on your consent, which you can withdraw at any time. However, withdrawing your consent may prevent you from using certain services or features that rely on that data. Your consent is typically requested for features that enhance your experience, provide optional services, or allow us to contact you.

7. Who do we share your data with, and how is it disclosed?

We may share your data in business transfers, with service providers, for legal reasons, or with your consent. We work with third parties under strict agreements to protect your data.

7.1. Business transactions.

We will never sell your personal data to any third party. However, in the event of a merger, acquisition, or any significant corporate restructuring involving HiVirals, we may transfer your personal data to the new entity or to a purchaser acquiring all or a substantial portion of our assets related to this application. In such cases, we will notify you before the transfer, and a new Privacy Notice will govern your personal data.

7.2. Service providers and business partners.

We collaborate with third-party service providers and vendors who use encryption and authentication methods to safeguard your personal data. When sharing your data with partners, we ensure data protection agreements are in place. This includes, but is not limited to:

• Cloud storage providers
• Marketing partners
• Consultants, legal advisors, and other professional services

7.3. Legal obligations.

We may disclose your data when required by applicable law, regulations, legal processes, or government requests, or when disclosure is necessary due to safety concerns or other similar reasons. This may involve sharing data with law enforcement agencies or other government authorities.

7.4. With your consent.

We may share or disclose your personal data if we have notified you and received your explicit consent for such actions.

8. Do we use cookies and tracking technologies?

Yes, we use cookies for site functionality and analytics. Cookies do not allow us to identify you personally. You can manage cookies via your browser settings or by visiting the Network Advertising Initiative Opt-Out page.

8.1. Cookies typically do not allow us to personally identify you.

We primarily use session cookies to store your preferences, which expire once you close your browser. These cookies are generally employed for analytical purposes. If you'd like to manage or disable cookies, you can do so through your browser settings on any device you use. Since each browser has a slightly different process, these options are usually found under the "options" or "preferences" menu. Below are links to guide you on how to adjust cookie settings for various browsers:

• Internet Explorer
• Firefox
• Microsoft Edge
• Chrome
• Safari

9. How is your data managed and protected?

Your data is securely stored within the European Economic Area (EEA) and encrypted for protection. We use RSA and AES encryption to keep personal information safe behind firewalls, ensuring data integrity. We retain your data as long as you use our Service, but we may keep limited information for legal, accounting, or tax purposes if you stop using it. Our system uses encryption methods and symmetric-key algorithms to protect your data. All data is transferred securely via HTTPS and saved on HiVirals servers after encryption.

9.1. Data storage.

Your data is securely stored on servers within the European Economic Area (EEA) as long as you use our services. We implement robust technical and organizational measures to protect your data from unauthorized access, loss, or damage. If you feel your data isn't secure, please notify us immediately at [email protected].

9.2. Account expiration & deletion.

If your account expires, any data downloaded will be deleted from your profile within one month. You can also delete your account from the settings, and it will be permanently removed from our systems within 30 days or sooner. Some data may be kept longer for legal, audit, or fraud prevention purposes.

9.3. Data security.

We use physical, electronic, and procedural safeguards to ensure the security of your personal data.

9.4. Data encryption.

All personal data is encrypted using RSA (4096-bit) and AES (256-bit) algorithms. We store public encryption keys openly, while private keys are securely stored in an encrypted form. Passwords are hashed using the MD5 function, and only the hash is stored. Data is encrypted during transmission via HTTPS, then immediately processed on our server without being stored on disks.

10. Is your data transferred to other locations?

10.1. As part of our global operations, your data may need to be transferred outside the EEA. When this occurs, we ensure that all necessary measures are in place to safeguard your data, including the use of standard contractual clauses approved by the European Commission.

11. What rights and choices do you have regarding your data?

You have full control over the data you share with us, which means you are entitled to specific rights under this Privacy Notice.

11.1. Your rights.

When you share your personal data with us, you have specific rights that allow you to control how it's used. If you have any questions, feel free to contact us at [email protected], and we'll assist you.

11.2. Access.

You can request information about the personal data we process about you, including a copy of the data we are handling.

11.3. Rectification.

You can correct any inaccurate personal data we hold about you.

11.4. Data portability.

You have the right to obtain the personal data you provided to us and request that it be transferred to another provider in a structured, commonly used format. We'll do so if technically feasible.

11.5. Erasure.

You have the right to request the deletion of all personal data we hold about you. However, certain information may be retained for legal or business reasons.

11.6. Restrict processing.

You can request that we temporarily or permanently stop processing some or all of your personal data.

11.7. Object processing.

You have the right to object to the processing of your personal data, particularly if it's for direct marketing or based on your specific circumstances.

11.8. Lodge complaints.

You can file a complaint with the relevant supervisory authority regarding our handling of your personal data.

11.9. Automated decision-making.

You have the right not to be subject to decisions made solely by automated processes, including profiling, that have significant legal or personal consequences for you.

12. How do we update this Privacy Notice?

We may update this Privacy Notice from time to time. We encourage you to check for any updates to stay informed regularly.

12.1. We may update this Privacy Notice occasionally for legal compliance or to reflect changes in our Service. When we do, the updated version will be made available on our website, and the "Last Updated" date will be revised. If significant changes are made, we will notify you via email. We strongly recommend reviewing this notice regularly to stay informed of any updates. If you disagree with our updated data practices, you will always have the option to opt out of our Service. Additionally, earlier versions of our Privacy Notice will be accessible for review so you can see exactly what has changed.